Shipping policy
SHIPPING POLICY
Last updated: [DATE]
This Shipping Policy (the "Policy") is incorporated into and made a part of the Terms of Service of officecrave ("Company", "we", "us", "our"). By placing an order with us, you ("Customer", "you", "your") agree to be bound by this Policy.
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1. HANDLING TIME
All orders are processed within 1–3 business days. Business days are defined as Monday through Friday, excluding United States federal holidays as observed by the Company.
The daily cut-off time for order processing is 3:00 PM Eastern Time. Orders placed after 3:00 PM Eastern Time, on weekends, or on holidays will be deemed received on the next business day.
The Company may experience processing delays of up to 2 additional business days during periods of high order volume. Customers will be notified via the email address provided at checkout of any significant delay.
2. TRANSIT TIME
Estimated delivery time after shipment is 7–15 business days. Total estimated delivery time from order placement to delivery is 8–18 business days. The Company is not liable for delays caused by the shipping carrier, weather conditions, natural disasters, peak holiday seasons, or any other event beyond the Company's reasonable control.
3. SHIPPING CARRIERS
Shipments are fulfilled using USPS, UPS, or FedEx. The carrier is selected at the Company's sole discretion based on shipping address, package weight, and delivery efficiency.
4. SHIPPING COSTS
Shipping is free of charge for all orders shipped within the United States.
5. TRACKING
A Shipment Confirmation email containing a tracking number will be sent to the Customer upon shipment. Tracking information typically becomes available within 24–48 hours of the Shipment Confirmation. The Customer is responsible for monitoring tracking information. Inquiries regarding tracking should be directed to support@officecrave.shop.
6. INCORRECT ADDRESS
The Customer is solely responsible for providing accurate and complete shipping information at checkout. If a shipment is returned to the Company due to an incorrect or incomplete address provided by the Customer, the Company will contact the Customer to arrange reshipment. All reshipping costs shall be borne by the Customer. The Customer may request address changes prior to shipment by contacting support@officecrave.shop, but the Company does not guarantee that such changes can be made.
7. LOST OR STOLEN PACKAGES
Risk of loss and title for purchased products pass to the Customer upon delivery of the products to the carrier. The Company is not responsible for lost or stolen packages after the carrier confirms delivery to the address provided by the Customer. If tracking indicates "Delivered" but the Customer has not received the package, the Customer should: (a) check with neighbors or building management; (b) contact the carrier directly; and (c) contact the Company for possible assistance with carrier claims.
8. DAMAGED OR DEFECTIVE ITEMS
If a product arrives damaged or defective, the Customer must:
(a) retain all original packaging and the damaged product;
(b) take clear photographs of the damage, including packaging and product;
(c) contact the Company within 48 hours of delivery at support@officecrave.shop with the order number and photographs.
The Company will evaluate the issue and, in its sole discretion, provide a replacement or refund in accordance with the Refund Policy. Failure to provide photographs or retain packaging may affect the Company's ability to file a carrier claim and may impact the Customer's remedy.
9. CUSTOMS, DUTIES, AND TAXES
The Company currently focuses its shipping operations within the United States. In the event the Company offers international shipping at checkout, the Customer is solely responsible for any customs, duties, tariffs, taxes, or other fees imposed by the destination country. The Company is not responsible for delays caused by customs clearance.
10. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
11. CONTACT INFORMATION
For questions or concerns regarding this Shipping Policy:
Email: support@officecrave.shop
Address: 2032 N 41st Dr Phoenix Arizona 85009
Response time: 1–2 business days
12. AMENDMENTS
The Company reserves the right to amend this Policy at any time. Amended terms will be posted on this page with an updated "Last updated" date. Continued use of the Company's services after any amendment constitutes acceptance of the revised Policy.
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